Warranty Policy
PurpleMay Jewellery guarantees that products purchased from authorised retailers or our Online Shop are of superior quality and free from material or workmanship defects under normal use, with a lifetime warranty against manufacturing defects.
What is covered:
• Ring sizing* - Up to 2 sizes AU/UK (within 30 days after receiving the ring).
• Re-tipping of prongs.
• Stone tightening - If the stone becomes loose, tightening is provided free of charge. However, if the stone has fallen out, the cost of replacing the stone will be charged, as this is not covered under warranty.
• Cleaning and inspecting - Routine cleaning and inspection services are available to help you maintain the beauty of your jewellery.
Important Notes:
• *Up to 2 sizes. Not all styles of rings are suitable for resizing and are excluded from the resizing service under this plan.
• *Shipping costs for sending items to and from our service centre will be borne by the customer.
• Intentional tampering: If it is determined that stones have been intentionally removed or tampered with for illegal gain, we reserve the right to deny warranty service and submit evidence of such actions to legal authorities for further investigation.
What is not covered:
• Coloured gemstones and their replacements are not covered under this warranty.
• Any damage caused by excessive force, impact, or misuse, resulting in chipped or lost gemstones, will not be covered.
• Repairs or adjustments made by unauthorised service providers will void the warranty.
• General wear and tear, scratches, and dents that do not affect the structural integrity of the jewellery.
What you need to do:
• Safely store your original receipt, as it serves as your proof of purchase and warranty document.
• Inspect your jewellery regularly to ensure prongs are secure and gemstones are not loose. For any concerns, contact us at jewellery@purplemay.com.au.
How to make a claim:
1. You can visit your nearest store (CBD Store or The Glen Store) to make a claim. Please bring your jewellery along with proof of purchase, such as the original receipt or a bank statement.
2. Alternatively, contact our customer service team or email us at jewellery@purplemay.com.au with details of the issue and proof of purchase.
3. If you cannot visit a store, return the jewellery to us via registered mail for inspection. Please note that shipping costs are borne by the customer.
4. Once the assessment is complete, we will provide you with an update and confirm the repair/replacement outcome.