Identity

Free Shipping

We offer free shipping for all orders within Australia and for international standard delivery.

Australia: Local orders are processed and shipped via Australia Post, typically arriving within 1–2 business days.

International: Standard international delivery is provided via Australia Post, with an estimated delivery time of 10–20 days. If Australia Post cannot deliver to your location, we will arrange an alternative paid shipping service. Please contact us for further details.

Shipment Processing Time

All orders are made to order and processed within 7–10 business days.

Orders are not shipped or delivered on weekends or public holidays.

During periods of high order volume, shipments may experience slight delays. We kindly ask for your patience and recommend allowing extra time for transit. If there are significant delays, we will notify you via email or telephone.

For any further questions, please refer to our full Shipping Policy or contact us for more information.

1. Products Purchased Online
For items purchased from our website, we accept returns or exchanges within 7 days of receipt (custom-made products are excluded).

2. Products Purchased In-Store
For items purchased in-store, we offer exchanges within 3 days of purchase (custom-made products are excluded).

3. Important Notes

• We only provide one exchange opportunity per product.
• Items must be unused and in their original packaging.

For any further questions, please refer to our full Exchange Policy or contact us for more information.

We provide a quality guarantee along with certain free repair services. For detailed terms and conditions, please refer to our full Warranty Policy or contact us for more information.